FAQ

  • Ticketmaster Verified Fan is an industry-leading program designed to level the playing field for fans during the ticket buying process. Weaving in our unique fan-first technology, we’re able to identify people who truly want to attend the show and restrict ticket access to scalpers and bots. Fans now have a better opportunity to access tickets for artists they love!

  • Shania cares about her fans and understands there are going to be more people who want to see her on tour in Nashville than there will be available tickets. She’s committed to getting tickets in the hands of fans. Not scalpers or bots. So she’s collaborating with Ticketmaster to sell Presale tickets through the Verified Fan program – a unique fan-first technology that levels the playing field so fans have a better opportunity to unlock access to tickets.

  • It may take up to one (1) hour for the album purchase to link to your Group standing page. During that hour, please make sure the email you used for the Official Shania Twain Store is linked to your account. More details about how to link your email account below.

  • If you preordered the album using a different email address than your Ticketmaster account, we’ll need to link your email account. Return to https://shaniatickets.com/entry/redeem, locate the Missing Album Credit link and enter the email used to complete your purchase. We’ll send you a message to verify you are the owner of the email address and update your Group status.

  • Visit the Official Store here: https://store.shaniatwain.com/now.html The following qualified items, if purchased, will move you to Group 1; The One Package, More Fun Package, Life’s About To Get Good Package, Now Package, and all individual album purchases.

  • The Presale begins at 10AM CT (December 2017, date to be announced). It’s a simple, standard purchase process and the steps below will help you navigate.

    1. Register to see Shania Twain in Nashville at https://shaniatickets.com.
    2. Upon registration, you will be placed in Group 2. When you purchase qualified items from the Official Shania Twain Store, you will be placed in Group 1.
    3. We’ll send your unique access code to your confirmed phone number or email address to unlock ticket access before the Presale begins at 10AM CT. (December 2017, date to be announced)

  • If you purchased a qualifying item from the the Official Shania Twain Store after June, 15 2017, make sure you register for the Presale using the same email address that is linked to your Ticketmaster account. We will be able to match your purchase and apply credit to your registration.

  • Unfortunately, we can only offer credit to those who purchased through the Official Shania Twain Store.

  • When you register for the Verified Fan Presale, you will be placed in Purchase Group 2. By pre-ordering the album from the Official Shania Twain Store, you’ll be moved to Purchase Group 1. When you move to Group 1, you will unlock the earliest access to Presale tickets beginning at 10am CT.

  • We take measures to remove scalpers and bots. Only real fans, not scalpers or bots, will get to keep their place in line. If you believe you were removed from the line in error, please contact us at verifiedfansupport@ticketmaster.com.

  • Once we confirm you’re not a broker or bot, you’ll receive a text prior to the Verified Fan Presale at 10am CT (December 2017, date to be announced). Your text will include your unique access code and a link to purchase your tickets. Keep your phone handy – notifications will arrive 2-4 hours before the Presale begins. There is a limited quantity of tickets, they will be available on a first-come, first-served basis and are not guaranteed.

  • Shania Twain's Nashville Presale powered by Ticketmaster Verified Fan begins at 10AM CT (December 2017, date to be announced).

  • Visit Shania Twain’s Official Website to learn more about her tour http://www.shaniatwain.com.

  • In addition to Shania Twain’s Verified Fan Presale, this tour will have a General Public Onsale, date to be announced.

  • All registered fans who are verified will be equally eligible to receive an invitation for the Verified Fan Presale. The first 1,000 verified registrants who purchase a Qualifying Item during the Program Period or had previously purchased a Qualifying Item between June 15, 2017 and the Program start date will receive a Code and will automatically be placed into Group 1. All other registrants will be placed into Group 2.

  • Receiving a code does not guarantee you will be able to purchase tickets. Since there is a limited quantity of tickets, they will be available on a first-come, first-served basis and are not guaranteed.

  • To allow as many people as possible to enjoy Shania Twain in Nashville, codes are valid for one time use and purchasers are held to a four (4) ticket limit MAXIMUM.

Have additional questions?

Drop us a line at verifiedfansupport@ticketmaster.com